Frequently asked questions
Most frequent questions and answers
How can I track my order?
We will send you regular updates about the status of your order via emails and SMS. After your order has left our warehouse and is on its way to you, you can also track its status by signing in to your account, under “my order” on your desired order. You can reach our team under hotline (9am – 9pm every day, except for on mercantile holidays).
Are all products on pettahmarket original and genuine?
Yes, we are committed to offer our customers only 100% genuine and original products. We also take all necessary actions to ensure this: any seller found to be selling non-genuine products is immediately delisted from Daraz. Please send us an email on [email protected]
How do I cancel my order?
If your order is under pre-shipped status and your order is eligible for cancellation, “Cancel Button” will indicate on your desired order that you wish to cancel.
If your order is already on its way to you or if you have already received your order, you may be able to return your product (See our Return policy for detailed information).
How can I add a new delivery address to my account?
To add an additional delivery address to your account: Click on “Your Account” in the top right corner of your screen (if you are logged in you would see your name there) Now click on “Manage my account” in the drop down. You will be directed to your your account where you will find “Address Book” in the left side of the screen. Click on the “Add a New Address” button, enter the details of the new address and click on “Save this Address”
How can I sign-up as a customer on pettahmarket?
Start by clicking on “sign up” in the top right corner of your screen. You will then be asked to provide some basic information. When you have provided the required information, click submit to finish the sign-up process.
We will also send you an email to welcome you to pettahmarket.
When can I start shopping?
Special event prices become active at midnight on the announced date. Stay tuned to pettahmarket.lk for more details.
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