What is PettahmarketMall?

PettahmarketMall is basically Srilanka’s largest shopping mall! It is a dedicated channel on the Daraz platform with a carefully curated selection of branded products sourced directly from brands and brand authorized sellers.

PettahmarketMall offers customers the highest-quality online shopping experience by delivering on the following promises:

1. 100% Authenticity: On PettahmarketMall, we guarantee you will receive only original, authentic branded products.
*Terms & Conditions apply, please refer to: “What happens if I think I received an inauthentic item?

2. 14 day easy returns: 14 day easy returns for all PettahmarketMall products, except non-returnable categories as per Pettahmarket guidelines.

3. Pettahmarket Express Delivery

What is a Certified Store?

A Certified Store is an authorized re-seller or distributor of a specific brand or brands.

Where do PettahmarketMall products come from?

PettahmarketMall products are either sold directly by Pettahmarket, or sourced from the brand principal / authorized distributor of the brand principal.

How can I identify a PettahmarketMall product in the website?

You can identify PettahmarketMall products by the PettahmarketMall badge on the product’s page and catalog page for specific products.

PettahmarketMall Shipping

What do I do if my order did not reach in the promised lead time?

Please get in touch with our friendly Customer Service agents who will be able to assist you further.

In the following circumstances, Pettahmarket will not be liable for any delays:

If delay is caused by any of the following issues:
In-complete address
Wrong address,
Unable to contact
Failed delivery,
Customer unavailable to receive items,

Other Conditions:

Floods / Earthquakes
Public holidays / Protest / Strikes
Campaigns / Sale periods
Electricity outage (including system outage)

Do I need to pay extra for the express delivery promise?

No, this is a special service that we are offering to our valued PettahmarketMall customers.

What happens if I don't receive my PettahmarketMall orders on time?

If you do not receive your PettahmarkeMall orders per the expected delivery dates specified for your order, you can first check the status of your order. This allows you to see if the seller has shipped the order out yet.

“If the order status has not been updated or you would like to have more information for your order status, please contact our Pettahmarke customer care team.

Do I have to pay shipping fee to get my PettahmarketMall product?

Shipping fees will remain unchanged for PettahmarketMall products. There are no additional shipping fees for PettahmarketMall products.

 

PettahmarketMall Returns Refunds

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What if I want to cancel my PettahmarketMall order?

As per Daraz’s cancellation policy, you can cancel your order directly from your Pettahmarket account before the order is shipped out from Pettahmarket or the seller’s warehouse.

How can I return my PettahmarketMall product?

PettahmarketMall offers 14-day easy returns, allowing you to return the product within 14 days of first attempted delivery. As per Pettahmarket return policy, you need to fill in the Online Return Form through your Pettahmarket Account.

What is PettahmarketMall's 14-day return policy?

Pettahmarket Mall offers 14-day easy returns, allowing you to return the product within 14 days of the first attempted delivery. Please ensure that your return meets Daraz’s return conditions

What kind of products cannot be returned due to change of mind?

Change of mind return is not applicable for items from the following categories:
 
– All swimwear & lingerie
– All groceries
– All digital goods, including mobile top-ups, e-books, game downloads etc.
– All customized items, bulky items, or items that require installations.
 
If you have changed your mind and would like to return the item, please note that change of mind return is only available if the item:
 
– Has not been opened
– Has all seals and tags intact
– Is unworn, unwashed and unaltered.

Does PettahmarketMall offer replacement products for valid returns / cancelled orders?

 Pettahmarket Mall offers a replacement product only for returns but not cancelled orders. Please indicate in the Online Return Form that you would like to receive a replacement.

Our customer service team will place a replacement order for you, if an eligible replacement is found. If no eligible or similar replacement is found, you will be refunded for the price of the item.

 
 

What happens if I think I received an inauthentic item?

Pettahmarket goes the extra mile to ensure that nothing but genuine/authentic products are sold on Pettahmarket Mall. If you think you received an inauthentic item, please indicate in the Online Return Form that you would like to return the item due to the Counterfeit reason.

Once the Online Return Form is submitted, you will receive an email with further instructions on additional information required:

  • Detailed description on why you think the item is counterfeit

 
Claims will be evaluated by the Pettahmarket team within 14 calendar days upon submission of the additional information outlined above.

Upon submission and validation of the Online Return Form, you will be refunded the item price through your original payment method.