Order Placement

My payment was processed successfully but I didn't get any order confirmation. What should I do?

Please get in touch with us so we can look into the matter. You can reach our team under [email protected]com or live chat (9am – 9pm every day, except for on mercantile holidays).

I haven't received the invoice for my order.

A hard copy of the invoice should always be sent along with your order. If you have not received an invoice, please get in touch with us and we will send you a copy of your invoice. You can reach our team under [email protected] or live chat (9am – 9pm every day, except for on mercantile holidays).

Why am I having trouble placing products in the cart?

If you are having trouble placing products in your cart, please make sure that you have made all relevant size and color selections. If you still have problems, this may mean that the item you are trying to buy is sold out.

​Please get in touch with our Customer Support Team. You can reach our team under [email protected]com or live chat (9am – 9pm every day, except for on mercantile holidays).Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical

Do I need an account to shop on pettahmarket?

Having a pettahmarket account helps us to make your shopping experience fast, secure and convenient. You can create your own Daraz account or simply use your Facebook login.

How can I track my order?

We will send you regular updates about the status of your order via emails and SMS. After your order has left our warehouse and is on its way to you, you can also track its status by signing in to your account, under “my order” on your desired order. You can reach our team under [email protected]com or live chat (9am – 9pm every day, except for on mercantile holidays).

Order Shipment

What are the shipping charges?

Shipping rate is calculated is based on the weight of the products, the origin from where the item is picked from and the destination to where it is delivered. The total shipping fee charged will be clearly indicated for each product individually at the main product page and the total shipping fee for the cart will be displayed at the checkout page.

Why are my items shipped separately?

Items sourced from different sellers are often shipped separately to make sure that there is no delay in fulfillment of your order. Rest assured that you will get all your items within the delivery period mentioned on the product pages of those items.